Goldsber FAQ — All Your Questions Answered Here

No, each person is allowed only one Goldsber account. Creating multiple accounts will result in all accounts being suspended and balances forfeited. Everything you need is available under a single account.

On the login page Click the "Forgot Password?" link. A reset link or OTP will be sent to your registered email or mobile number. Set your new password within 5 minutes.

Five consecutive incorrect password attempts will lock your account for 30 minutes. For suspensions, the reason will be sent to your email. For further assistance, contact support@goldsber.ws.

Log in and update your phone number or address from "Profile Settings". To change your name or email, complete identity verification and contact support.

KYC (Know Your Customer) is required for security and legal compliance. Before withdrawing, you must complete verification by submitting a photo of your national ID or passport. Approval typically takes within 24 hours.

Use self-exclusion for a temporary break. For permanent closure, email support@goldsber.ws. Make sure to withdraw your balance before closing the account.

Goldsber is strictly for users aged 18 and above. Age must be declared at registration and is verified during the KYC process.

Log in and go to "Wallet" → "Deposit." Select bKash, Nagad, or Rocket, enter the amount, and complete the payment. Your balance usually updates within 5 minutes.

• Minimum deposit: ৳100
• Maximum deposit (bKash/Nagad/Rocket): ৳50,000 per day
• Credit/Debit Card: up to ৳1,00,000

For deposits above the limit, please contact support.

Withdrawals to bKash, Nagad, and Rocket are typically completed within 30 minutes to 2 hours. Processing may take up to 24 hours in some cases. Bank transfers take 1–3 business days.

Confirm that your KYC verification is complete. Make sure all wagering requirements have been met. If your withdrawal has been pending for more than 24 hours, reach out via live chat or at support@goldsber.ws.

• Minimum withdrawal: ৳500
• Maximum daily withdrawal: ৳2,00,000
• Maximum weekly withdrawal: ৳5,00,000

Goldsber does not charge any fees on deposits or withdrawals. However, your payment provider (bKash, Nagad, etc.) may apply their own transaction fees.

Take a screenshot from your payment provider and send it to support@goldsber.ws. Most cases are resolved within 30 minutes. Have your Transaction ID ready.

No. Goldsber only approves withdrawals to the account registered under the same name as the user. Withdrawals to third-party accounts are strictly prohibited.

A welcome bonus is automatically credited on your first deposit after registration. No special code is needed at the time of deposit. The bonus applies to a minimum deposit of ৳100.

Wagering is the requirement to place a certain number of bets before you can withdraw a bonus. For example, a ৳1,000 bonus with a 30× wagering requirement means you need to place ৳30,000 in bets before the bonus becomes withdrawable.

The welcome bonus must generally be used within 30 days. Free spins expire after 7 days if unused. For specific bonuses, check the expiry details in the bonus description.

Yes! When a friend registers using your referral code and makes their first deposit, you'll receive a referral bonus. Find your referral code in the Profile section.

Your real balance is the money you've deposited — it can be withdrawn at any time. Your bonus balance cannot be withdrawn until the wagering requirements are met; it can only be used for betting.

Select "Deposit without bonus" at the time of deposit. Alternatively, contact support before the bonus is activated to cancel it. Once wagering has begun, cancellation is not possible.

Regular betting earns you points and advances your VIP level. Higher tiers come with increased cashback, faster withdrawals, and exclusive offers. Check your current level on the VIP dashboard.

Log in → Deposit to your wallet → Sports or Popular Games Go to the section → select your preferred match or game and place your bet. Start small on your first bet.

Odds determine your potential payout and the likelihood of winning. For example: a ৳100 bet at odds of 2.50 returns ৳250 if you win (৳100 stake + ৳150 profit). Lower odds generally mean a higher chance of winning.

Live betting lets you place bets in real time while a match is in progress. Odds update every moment. Sports Events Browse the live matches in the section and place your bets based on how the game is unfolding.

Some bets offer a "Cash Out" option — letting you claim a partial win before the match ends. Regular bets cannot be cancelled once confirmed. If a cash-out option is available, it will appear on your bet slip.

If a match is cancelled or rescheduled, the full stake for the affected bet is automatically refunded to your wallet — typically within 24 hours.

Lottery Go to the section. Select an active lottery. Purchase your ticket. Draw results will be announced at the scheduled time. Winnings are automatically credited to your balance.

High Roller This section is designed exclusively for high-stakes bettors. It offers higher limits, exclusive tables, and VIP perks. Eligibility is based on meeting a minimum monthly betting volume.

Go to Account Settings → Security → enable 2FA. You can use a mobile OTP or an authenticator app. With 2FA enabled, your account stays secure even if your password is compromised.

Yes. Goldsber uses 256-bit SSL encryption. Your information is never shared with third parties. Learn more Privacy Policy Read it on this page.

Change your password immediately and notify us at support@goldsber.ws. Log out of all active sessions and enable 2FA. We will investigate within 24 hours.

Goldsber will never ask for your password or OTP by phone or WhatsApp. Only support@goldsber.ws and the official live chat are legitimate channels. Send us a screenshot of any suspicious contact.

Go to Account Settings → Security → click "Log out of all devices". This takes effect immediately and terminates all active sessions.

App Page Both Android and iOS versions are available for download. On Android, install the APK directly. On iOS, you'll find the App Store link.

Force-close the app and reopen it. Check your internet connection. Make sure the app is up to date. If the problem persists, uninstall and reinstall it.

Yes, it's the exact same account. Just log in with the same email and password. Your balance, betting history, and bonuses are all synced.

Go to App Settings → Notification Preferences to individually enable or disable match updates, bonus offers, and payment notifications.

The app runs on Android 6.0 and above, and iOS 12.0 and above. For older devices, access the site through a mobile browser.

Go to Account Settings → Responsible Gaming → Self-Exclusion and choose a duration. Or contact support directly. Learn more Responsible Gaming Read it on this page.

Go to Account Settings → Responsible Gaming → Deposit Limit. Set a daily, weekly, or monthly limit. Decreases take effect immediately; increases require a 7-day waiting period.

Goldsber's support team is available 24/7. Responsible Gaming Find all tools and guidance on this page. For professional support, consult a mental health specialist.

A cooling-off period lets you temporarily pause betting for 24, 48, or 72 hours. No bets can be placed during this time. It's a useful tool to clear your head and make better decisions.

Check your internet connection. Clear your browser's cache and cookies. Try a different browser or device. If the issue persists, contact support.

Refresh the page. Check your internet speed. Update your browser. Disable Flash or any outdated plugins. Use the latest version of Chrome or Firefox.

Google Chrome (latest version) works best. Mozilla Firefox, Edge, and Safari are also supported. Internet Explorer is not supported. On mobile, use Chrome or Safari.

Close any unnecessary browser tabs. Clear your cache. If you're using a VPN, try disabling it. Switch to WiFi instead of mobile data.